Having error when ordering?Updated 10 months ago
You can try the steps below:
1. Contact your card issuer/bank to see if they have more information about the error.
2. Change a browser. For example, if using Chrome when getting the error, try to use Safari when purchasing. Certain aspects of browsers can interfere with payment, hence the error.
3. Make sure you fill out all the billing information required during the checkout process.
4. Change a device, ex. try purchasing with a computer if you're using a mobile device.
5. Try a different payment method. ex. Try another credit card. If you were using PayPal, try your credit card instead. We accept Apple Pay, GPay, PayPal, or by Credit/Debit card - we take Visa, Mastercard, and American Express.
If you still get the same issue, we can process the order for you on our end instead and we will send you a PayPal payment request for you to settle the amount. To do this, please send us the following order details.
* Item/s you want to order and quantity
* Billing and shipping information:
First Name:
Last Name:
Address Line 1:
Address Line 2:
Suburb/City:
State/Province:
Zip/Postcode:
Country:
Phone Number:
Last Name:
Address Line 1:
Address Line 2:
Suburb/City:
State/Province:
Zip/Postcode:
Country:
Phone Number:
* Preferred shipping method
* PayPal email address so we can send you a payment request
Alternatively, you may place an order with us by calling us at +44 (0) 161 818 7300 and our phone representative will assist you.