Aircraft Model Store

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For preference returns, you need to contact us 14 days after receipt of the item.

Do you allow refunds for a change of mind? If so, how long do customers have to contact you?

Payments & Refunds

What is the price for shipping?

Do you ship worldwide?

How long does delivery take?

What is the latest time for same-day dispatch?

Are you open due to Coronavirus - COVID-19

How will I track my order?

What do I do if I never received my order?

Which days do you ship?

How do you ship the models?

Are custom fees included on my order?

Can we split an order in 2 shipments?

Different shipping fees for these countries: France, Norway, and Switzerland

Shipping of Mats

Has my order been dispatched?

Shipping

Do you have a loyalty scheme?

How do I use / apply the AMS PLUS?

Redeeming / spending your points

How do I check my points?

Why are my AMS points not showing?

Can I combine coupon codes or gift cards?

Difference between AMS Membership & AMS Loyalty Programme

Can I combine AMS Points and AMS Membership discounts?

Loyalty

What material are the models made from?

What is the size / scale of the model?

How do I know if it's in stock?

Do you offer replacement wheels/tyres or model parts?

Do all models have a stand?

Do you offer model planes for young children?

AMS mat material and size

How do you pack the skin tags?

Do you have models with retractable or foldable landing gears?

Can we remove the stand on all Aeroclix models?

Do you offer wholesale/trade accounts?

Do we offer catalogues?

Products

What payment methods do you accept?

Do you take payment upfront?

Can I cancel my order?

How long do refunds take?

When is payment taken for pre-orders?

When receive a PayPal Invoice, what payment methods can I use?

My payment won’t go through or is having errors at checkout.

Why is the code SX7E41FS1P9X not working on my order?

Do I need to pay VAT (tax) if delivery address is outside the UK (Includes EU countries)

Can I use Google Pay?

Do you have a physical shop?

Do you price match?

Do you sell spare parts?

Having error when ordering?

How do I make changes to an order I’ve already placed?

How to unsubscribe to your newsletter?

I cannot find a specific model on your store. Will it still become available?

Second hand collections? Do you buy collections?

Why is my order not reflecting on my account?

Do you do custom models?

General

Recommendation for fixing a damage model - AMS

My model arrived faulty, what do I do?

Damaged or Fauly

What is your return policy?

Returns

Do you allow refunds for a change of mind? If so, how long do customers have to contact you?Updated 10 months ago