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Do I Have to Pay Customs Charges or Import Duties on International Orders?Updated 2 months ago

All international shipments dispatched from 13 January 2026 at 1:46 PM (UK time) onwards are sent on a DDP, Delivery Duties Paid, basis, unless stated otherwise.

What this means:

• Customers are charged the full amount at checkout, including any applicable import duties and taxes
• Customers will not be required to pay additional customs charges on delivery

Important notes:

• Orders placed and dispatched before 13 January at 1:46 PM UK time may still be sent under the previous shipping terms
• International Royal Mail Tracked is not a DDP service
• Orders sent via International Royal Mail Tracked may still be subject to import duties, VAT, and handling fees payable by the customer upon arrival

Please ensure customers selecting Royal Mail for international delivery understand that this service does not include prepaid duties.

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